The Nanny Happiness Guarantee
If something isn't right, we'll make it right. That's our promise to every family who books through Holiday Nannies.
Vetted, Or Your Money Back
Every nanny on our platform has completed our full vetting process including police check, ID verification, and reference checks. If a nanny ever misrepresents their verification status, we'll provide a full refund of your booking fee.
Replacement Guarantee
If your confirmed nanny cancels within 48 hours of your booking start time, we'll find you a replacement at no extra charge. If we can't find a suitable match, you'll receive a full refund.
24/7 Support
Our team is reachable around the clock during your booking period. If anything unexpected happens, you're never on your own.
In-Trip Check-ins
We proactively check in with families during longer bookings to make sure everything is going smoothly and to address any concerns early.
Verified Reviews Only
Every review on the platform is from a family that completed a real booking. No fake testimonials. No unverified ratings.
