Trust & Safety
Every nanny on our platform undergoes rigorous vetting, continuous monitoring, and background verification. We never compromise on safety.
Families who want more detail can read our police checks by country guide or visit the FAQ for booking and safety questions.
Our 4-Step Vetting Process
Every single nanny must complete all four steps before they can create a profile or accept bookings. If you're a childcare professional thinking about joining, our for nannies page explains the application process.
Police Background Check
Comprehensive criminal record check in the nanny's home country
- National police database checks in all available regions
- Working with Children Check (WWC) where applicable
- Sex offender registry verification
- Checks renewed annually for active nannies
- Zero-tolerance policy for any criminal history involving children, violence, or fraud
Identity Verification
Government-issued ID verification using Veriff technology
- Passport or national ID card verification
- Live facial recognition to prevent identity fraud
- Document authenticity checks using AI and forensic analysis
- Address verification via utility bills or bank statements
- All documents stored securely and encrypted
Reference Checks
Verification of previous childcare experience and employment
- Minimum 2 professional references required
- Direct contact with previous employers or families
- Verification of dates, roles, and responsibilities
- Assessment of reliability, trustworthiness, and childcare skills
- Additional character references for new childcare workers
Video Interview
Face-to-face assessment by our trained vetting team
- 30-45 minute structured interview via video call
- Assessment of communication skills and English proficiency
- Childcare philosophy and approach discussion
- Scenario-based questions about safety and emergencies
- Evaluation of professionalism and genuine passion for childcare
Police Checks by Region
Different countries have different systems. Here's how we verify criminal records globally.
Southeast Asia
National Bureau of Investigation (NBI) clearance, police clearance certificates, or equivalent national criminal record checks. For countries without centralized systems, we use accredited third-party background screening services.
Europe
EU-standardized criminal record certificates from national police databases. Schengen Information System checks for cross-border verification.
Australia & New Zealand
Working with Children Check (WWC) in Australia, Police Vetting Service in New Zealand. Both systems include comprehensive criminal history and child protection order checks.
Americas
FBI background checks (USA), RCMP criminal record checks (Canada), or equivalent national criminal record bureau certificates. State/provincial-level child abuse registry checks where available.
Powered by Veriff
We partner with Veriff, a global leader in identity verification trusted by Revolut, Bolt, and Upwork. Their AI-powered system verifies government IDs in real-time and detects fraud with 99.9% accuracy.
Continuous Monitoring
We don't just vet once and forget. We stay involved throughout your booking to ensure everything goes smoothly.
Pre-Booking Check-In
We contact your nanny 48 hours before your booking to confirm availability, review your family's needs, and ensure they're prepared.
Day 1 Check-In
Within 24 hours of your first session, we'll reach out to both you and your nanny to ensure everything is going smoothly.
Mid-Trip Follow-Up
For bookings longer than 3 days, we check in at the midpoint to address any concerns and ensure continued satisfaction.
Post-Trip Review
After your booking, we ask for feedback to maintain quality standards and help other families make informed decisions.
What Happens If Something Goes Wrong?
We hope you never need it, but we're prepared for any situation.
24/7 Emergency Support Line
Every booking includes a dedicated emergency hotline that connects you directly to our support team. Available in multiple languages, 365 days a year.
Incident Response Protocol
- Immediate Action: Your call is answered within 60 seconds. We assess the situation and take immediate steps to ensure safety.
- Replacement Nanny: If needed, we'll arrange a replacement nanny within hours at no additional booking fee.
- Local Coordination: We work with local authorities, hotels, and emergency services on your behalf.
- Full Investigation: We investigate all incidents thoroughly and take appropriate action, including permanent removal from the platform.
Insurance & Liability
All nannies are required to carry professional liability insurance where available in their region. For destinations where this isn't standard practice, we provide guidance on coverage options and strongly recommend families verify their travel insurance includes childcare coverage.
The Nanny Contract Explained
Every booking is formalized with a simple, transparent contract.
What's in the Contract?
When you book a nanny, both parties agree to a standardized service agreement that outlines expectations, responsibilities, and terms.
Contract Includes:
- Dates, times, and location of care
- Number and ages of children
- Hourly rate and payment schedule
- Specific duties and responsibilities
- Emergency contact information
- Cancellation and refund terms
- Code of conduct and safety protocols
- Platform terms and conditions
Important Note:
Holiday Nannies operates as a marketplace platform. The contract is directly between you (the family) and the nanny. We facilitate the connection and provide safety infrastructure, but we are not the employer nor an agency. This keeps costs low and gives families direct relationships with their nannies.
Questions About Safety?
Our support team is here to answer any questions about our vetting process or safety protocols.