Privacy Policy

Last updated: March 1, 2026

Holiday Nannies Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (collectively, the "Services").

GDPR Compliance: We are compliant with the General Data Protection Regulation (GDPR) and provide data subject rights to all users, regardless of location. If you are located in the European Economic Area (EEA), you have specific rights regarding your personal data.

Information We Collect

Personal Information You Provide

Account Information: Name, email address, phone number, password, and profile photo
Identity Verification: Government-issued ID, passport details, and facial recognition data (for nannies)
Payment Information: Credit card details, billing address (processed securely via Stripe)
Background Checks: Police clearance certificates, reference details (for nannies)
Booking Details: Travel dates, destination, children's ages, special requirements
Communications: Messages sent through our platform, support tickets, chat transcripts

Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, features used, search queries, click patterns, session duration
Location Data: Approximate location based on IP address (precise location with your permission)
Cookies: Session cookies, preference cookies, analytics cookies (see Cookie Policy below)

AI-Generated Data

Poppins AI Assistant: Our AI assistant ("Poppins") processes your conversations to provide personalized recommendations and support. This includes:

Chat transcripts and conversation history
Preferences inferred from your interactions
Automated safety monitoring for concerning content or policy violations

Your Consent: By using Poppins, you consent to AI-powered conversation monitoring for quality assurance and safety purposes. Conversations may be reviewed by our team to improve service quality and ensure compliance with our policies.

How We Use Your Information

✓Provide Services: Facilitate bookings, process payments, enable messaging between families and nannies
✓Safety & Verification: Conduct background checks, verify identities, monitor for fraudulent activity
✓Customer Support: Respond to inquiries, resolve disputes, provide technical assistance
✓Personalization: Recommend nannies based on your preferences, customize your experience
✓Communications: Send booking confirmations, service updates, promotional emails (with consent)
✓Analytics: Analyze usage patterns, improve our platform, develop new features
✓Legal Compliance: Comply with laws, respond to legal requests, protect our rights

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts:

Data retained while your account is active and for 90 days after account closure.

Booking Records:

Retained for 7 years for tax, legal, and dispute resolution purposes.

Background Checks:

Retained for the duration of nanny's active status, plus 2 years after account deactivation.

Chat Transcripts:

Retained for 12 months for quality assurance and support purposes.

Marketing Data:

Deleted immediately upon unsubscribe or opt-out request.

You can request deletion of your personal data at any time by contacting privacy@holidaynannies.com. We will comply within 30 days, subject to legal obligations.

Your Rights (GDPR & Beyond)

Regardless of your location, we provide all users with the following data subject rights:

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Right to Access: Request a copy of all personal data we hold about you
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Right to Rectification: Correct inaccurate or incomplete data
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Right to Erasure ("Right to be Forgotten"): Request deletion of your data
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Right to Data Portability: Receive your data in a machine-readable format
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Right to Object: Object to processing of your data for direct marketing
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Right to Restrict Processing: Limit how we use your data in certain circumstances
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Right to Withdraw Consent: Withdraw consent for AI monitoring or marketing communications at any time

To exercise your rights, contact us at:

Email: privacy@holidaynannies.com

Data Protection Officer: dpo@holidaynannies.com

We will respond to all requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Cookie Policy

We use cookies and similar technologies to enhance your experience, analyze usage, and serve personalized content.

Essential Cookies

Required for the platform to function (authentication, security, session management). Cannot be disabled.

Analytics Cookies

Help us understand how you use our Services (Google Analytics, Mixpanel). Can be disabled in settings.

Marketing Cookies

Track your activity for advertising purposes (Facebook Pixel, Google Ads). Can be disabled in settings.

Data Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for sensitive data (payment info, IDs, background checks)
Secure HTTPS connections across all platform interactions
Regular security audits and penetration testing
Employee access controls and confidentiality agreements
Secure cloud storage with AWS (SOC 2 Type II certified)
Multi-factor authentication for account access

While we take all reasonable precautions, no system is completely secure. You are responsible for keeping your password confidential and notifying us immediately of any unauthorized access.

Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal information, please contact us immediately at privacy@holidaynannies.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on our platform at least 30 days before the changes take effect. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Holiday Nannies Pty Ltd

Email: privacy@holidaynannies.com

Data Protection Officer: dpo@holidaynannies.com

Address: Level 12, 123 George Street, Sydney NSW 2000, Australia